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The food and grocery industry code is a mandatory set of rules for how large grocery businesses must treat their suppliers.
It took effect on 1 April 2025.
Mandatory for large grocery businesses
The code is mandatory for large grocery businesses with annual revenue over $5 billion.
Large grocery businesses currently covered by the code are:
Aldi
Coles
Metcash
Woolworths.
Suppliers
Under the food and grocery code, a supplier:
If you're a supplier or industry body, you can use this form to contact the Code Supervisor.
Help with a consumer dispute
If you're a consumer having problems with a large grocery business, your state or territory's consumer protection agency can help you.
Visit the Australian Consumer Law website to find your local consumer protection agency.
Contact form
Professor Elizabeth Sarofim
Professor Elizabeth Sarofim
Professor Elizabeth Sarofim is the Code Supervisor under the food and grocery code.
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If you can't find what you are looking for, you can:
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use this site’s search
visit Trove to view the archived Food and Grocery Code Independent Reviewer
The Australian grocery sector interactive dashboard started in 2023
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Document downloads
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A list of free PDF readers is available on Wikipedia
If you do business with large grocery businesses you automatically have rights and protections under the food and grocery code.
Complaint process
If you have a complaint with a large grocery business, there are a few ways to resolve it.
Contact the large grocery business directly
You can contact the large grocery business directly about the issue or dispute.
Make a complaint with a code meditator
You can ask the appointed code mediator for information about the code and available dispute resolution processes.